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Getting help

Try these first

  • "You don't have access" / "Permission denied" — your account can only open the services on the Services page. If it's one of those, your account may still need to be switched on — message Oscar.
  • Stuck in a sign-in loop, or signed in as the wrong person — sign out at https://auth.silverlight-nex.us, close the tab, and try again. A private/incognito window is a quick way to test.
  • Lost your passkey (new phone, cleared browser) — sign in by typing your username or email instead. You'll get a code by email. Then add a new passkey from your account settings.
  • Didn't get a sign-in code — check your spam folder. Codes come from authentik@silverlight-nex.us.
  • An app won't connect — double-check the server address against the Services page. It must start with https://.
  • Everything is down at once — the server is probably restarting for updates, which happens automatically overnight. Give it ten minutes.

Still stuck?

Message Oscar. It helps to say:

  • which service, and whether you're using a browser or an app (and which device);
  • what you were trying to do;
  • what happened instead — a screenshot of any error is perfect.